FAQ

We welcome all questions, if you were thinking it then so are millions of other people. Please email us all inquiries and we will post them for everyone to read.

These terms are used very often to describe the Conditions of the Sale of each auction.  "Job lot" means you are bidding on the WHOLE unit, not specific items within the unit.  If you win an auction, you will be required to take everything. "As is" refers to the Condition of the Goods in the unit and No Warranties or Guarantees are provided. "Where is" means items cannot be shipped and must be picked up at the location or address of the auction.

Seller`s Premiums are inclusive of GST and will vary between 12.5% & 17.5%, dependent on the size of your organisation, or in some cases, the number of auctions you bring to the site.  It will be calculated as a direct percentage of the Auction Sale price. 

Once your auction closes, you will receive an email notification* of the outcome.  This notification will provide details such as the Auction Sale price and the Winning Bidder`s contact information.  We will then contact you to arrange a transfer of the Auction Sale proceeds to your bank account.  The amount transferred will be the Auction Sale price less your Seller`s Premium.

* You will still receive a notification even if your auction does not receive a bid.  It will then be your decision as to whether you re-list the auction or dispose of the unit`s contents.

SMS stands for Short Message Service and is another term commonly used for texting.

Yes, you can change your Maximum Bid amount  (Proxy Bid), higher only, but you need to be logged into your Buyer`s Account to do so. Simply re-enter your higher Maximum Bid amount and click on the BID NOW button. Once complete, the green message above the amount will now reflect your new Maximum Bid amount.

A soft close is different from a hard close auction, which offers a firm closing time. Rather,we offer a soft close on all our live units. What this means is if someone places a bid on an auction unit that has a minute or less to go from closing, the auction end time will extend for 2 more minutes and will refresh automatically until one bidder remains with the highest bid for the full (1) last minute.

Auction units are uploaded and managed by The Seller. As per the Terms and Conditions, the Seller has the right to remove the unit prior to close, if they choose to do so. More often than not, if the unit does disappear before close, it is an auction listed due to non-payment of storage rental and the Storage Customer has paid an Outstanding Debt and redeemed the unit. It is the discretion of the Seller whether they want to accept the Customer`s payment and withdraw the unit from auction. All enquiries regarding a removed auction should be addressed to the location Seller.

If you win an auction, you will have 72 hrs* (from receipt of notification) to remove the items from the Seller`s premises. If you require any additional time, you may have the option to rent the space or get an extension, but you must make these arrangements with the Seller or Operator immediately after winning.

* Unless stated otherwise on the individual auction page.  Make sure you read the Seller`s Terms prior to bidding.

As a Buyer, it is YOUR responsibility to remove and/ or dispose of ALL items in the storage unit, at your cost.  

IMPORTANT NOTE: All units are sold as a “job lot”, “as is” and on a "what you see is what you get" basis.  All sales are FINAL as NO REFUNDS are given.

If you are declared the winner of an auction, you will receive a confirmation email shortly after the auction closes.  If the email does not arrive within a few minutes of the auction close, please contact STORAGE AUCTIONS. 

The email will notify you of your win and contain information such as the Storage Unit Number, Facility Location/ Contact Information and Invoice details.  Make sure you print this information and take it with you (as a proof of purchase) when you go to collect your winnings. 

Once notified, winners have 72 hours* to clear the entire contents of the storage unit.

It is important you read the Terms and Conditions on a Facility`s Auction Page so you are clear on the correct Pick-Up/ Collection procedures, as these terms may vary from Facility to Facility.

Should users wish to obtain a copy of any other invoices, they can find all copies in "My Account" under Billing Overview.

* Unless stated otherwise on the individual auction page.  Make sure you read the Seller`s Terms prior to bidding.

Bids WILL NOT be removed once they are placed. Doing so would comprise the auction process. PLEASE TAKE CARE WHEN PLACING YOUR BIDS.

Yes, anyone who personally holds a major account and payment card.

Yes. Whilst the Final Auction Sale Price is inclusive of GST, there is also a Buyer`s Premium of 17.5%, calculated as a percentage of the Sale Price (also inclusive of GST) and payable by you, at the time of purchase.

Yes, you can bid on any Auction but WE strongly suggests you consider the distance you will need to travel to collect your winnings.  Remember, it is YOUR responsibility to empty the space within 72 hours* of being informed!!

* Unless stated otherwise on the individual auction page.  Make sure you read the Seller`s Terms prior to bidding.

The Buyer acknowledges that he or she is bidding on ALL ITEMS within the unit and ALL ITEMS must be removed and the unit must be cleaned. In the event that the Buyer does not remove all items or does not leave the unit clean, the Storage Location may withhold the clean-up deposit and charge the Buyer its costs in removing such items and/or cleaning the unit.

If you find any personal items in the auction unit, we strongly recommend you return these immediately to the Seller.  Personal items could include documentation, passports, bank records, pictures and personal videos.  If you are unsure of a specific item, please discuss it with the Seller.

It is the Seller who takes full responsibility for selling the contents of an auction unit. The procedural steps taken prior to the auction unit being listed may vary dependent upon the Terms & Conditions specified on the signed Storage Agreement and/ or Legislative requirements surrounding the sale or disposal of abandoned items or other.  STORAGEAUCTIONS.ONLINE takes no responsibility.aaaa